Amazon to Remove ‘Just Walk Out’ Checkout Technology at U.S. Grocery Stores

amazon, amazon to remove ‘just walk out’ checkout technology at u.s. grocery stores

Amazon.com will remove its “Just Walk Out” technology at Amazon Fresh grocery stores in the U.S., which charged shoppers automatically without a cashier.

Amazon Fresh stores will instead use Dash Carts, which allows customers to use their carts to scan items while shopping, according to a company spokesperson. The Dash Cart technology, which is already used in some Fresh stores, doesn’t require shoppers to interact with a cashier.

Major retailers have been weighing how to best handle checkout at their stores. Some have adopted various forms of self-checkout—which can be unpopular among shoppers—only to ditch them years later. Last month, the discount retailer Five Below said it would limit self-checkouts to curb theft.

The “Just Walk Out” system, which relies on cameras and shelf sensors, was a major innovation in checkout technology when it debuted years ago. The technology charges shoppers via a smartphone app once they leave the store, a method that was parodied in a 2022 “Saturday Night Live” sketch.

There are currently 44 Amazon Fresh stores in the U.S., 27 of which use the “Just Walk Out” technology, the company said. The decision to remove the technology was earlier reported by the Information.

It will still be used at the convenience-store style Amazon Go locations, as well as at smaller Amazon Fresh stores in the U.K. and some third-party retailers.

Amazon also said it would install self-checkout kiosks and continue to offer assisted checkout.

In addition to its own bricks-and-mortar locations, the e-commerce giant owns supermarket chain Whole Foods Market, which it bought for more than $13 billion in 2017.

Write to Talal Ansari at [email protected]

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