Mumbai Airport Terminal 2’s Server Outage Causes Chaos

Mumbai Airport Terminal 2’s Server Outage Causes Chaos

Busy operations at India’s Mumbai Airport allow little room for system errors. The well-connected airport has flights lining up to depart at peak hours, with ground staff just as busy handling passengers at the terminals. But on December 1st, a server outage for a couple of hours caused severe disruption, leading to serpentine queues and adding to the workload of airline workers.

Snapped cable causes server outage

Mumbai Airport T2’s servers were down for over two hours on Thursday, causing long queues, as airlines took much longer to check in passengers at the counters.

The Times of India (TOI) reports that it all started at around 16:40 when fibre cables that power the terminal’s counters were mistakenly cut during construction work in the city. This affected the check-in and ticketing process of the airlines and slowed things down at the busy airport.

Passengers took to social media to post images and videos of the disruption caused by the internet outage. The terminal was crowded with people waiting to get their boarding passes as airlines did their best to move things as fast as possible.

The airport issued a statement saying,

“Our passengers are requested to allocate additional time for check-in and also to kindly connect with respective airlines, owing to a temporary network interruption outside the airport due to on-going development work in the city. Our teams are present on ground and manual processing has been initiated to facilitate all passengers…”

Switching to manual

The airport’s operator Mumbai International Airport Ltd (MIAL), said that the system outage led to the failure of the ‘common use terminal equipment’ (CUTE), which is used to generate check-in bag tags.

Airlines also had to issue boarding passes manually, making the check-in process much longer. TOI quotes an IndiGo official as saying,

“We issued boarding cards through kiosks manually as the check-in counters were not working. That led to long queues and high wait time for passengers.”

Thankfully, the situation did not last for more than two hours, with an airline official saying that a longer outage could have then resulted in severe flight disruption.

Second busiest in India

Mumbai’s Chhatrapati Shivaji Maharaj International Airport (CSMIA) is the second-busiest airport in India after Delhi (DEL). It is a major destination for domestic carriers and also attracts some of the biggest airlines from all across the world.

Terminal 2 handles all international flights, although some Indian carriers also operate domestic flights from there.

Check out more Indian aviation news here.

Earlier this year, CSMIA revealed a new transfer facility for domestic passengers to reduce congestion and transit time and announced in October that it now runs 100% on green energies.

Have you been in a similar situation at an airport before? Do share your experiences in the comment section below.


  • Mumbai Airport

    IATA/ICAO Code: BOM/VABB Country: India Runways : 09/27 – 3,660m (12,000ft) | 14/32 – 2,990m (9,810ft) Terminals: Terminal 1 | Terminal 2 | General Aviation Terminal

NEWS RELATED

Auto Giants Renault and Nissan Overhaul Their Decades-Long Alliance

Automobile giants Renault and Nissan on Monday agreed to restructure their decades-long alliance, in a move that will see Renault transfer 28.4% of Nissan shares into a French trust, the companies said. The carmakers first signed their coalition in March 1999.

View more: Auto Giants Renault and Nissan Overhaul Their Decades-Long Alliance

Lisa Loring, who played Wednesday in the original ‘Addams Family’ series, dies at 64

Lisa Loring, who played the young Wednesday Addams on “The Addams Family” from 1964 to 1966 and also appeared in “As the World Turns,” died Saturday of a stroke, her daughter Vanessa Foumberg confirmed. She was 64. “She went peacefully with both her daughters holding her hands,” Foumberg said. ...

View more: Lisa Loring, who played Wednesday in the original ‘Addams Family’ series, dies at 64

Debt Restructuring Framework Must Improve to Help Distressed Countries, Pakistan's Ex-Central Banker Says

Global bodies like the IMF need to step up and improve the framework for sovereign debt financing so that emerging market economies, like Sri Lanka, can get out of their debt distress problems faster, says the former central bank governor of Pakistan. Reza Baqir, currently the global head of ...

View more: Debt Restructuring Framework Must Improve to Help Distressed Countries, Pakistan's Ex-Central Banker Says

Australia Company Apologizes for Losing Radioactive Device

The radioactive device emits a dangerous amount of radiation equivalent to receiving 10 X-rays an hour

View more: Australia Company Apologizes for Losing Radioactive Device

Bengals' Germaine Pratt Has NSFW Outburst Over Joseph Ossai's Costly Penalty Vs. Chiefs

Joseph Ossai committed an unnecessary roughness penalty on Patrick Mahomes that set up Kansas City's game-winning field goal in the AFC title game

View more: Bengals' Germaine Pratt Has NSFW Outburst Over Joseph Ossai's Costly Penalty Vs. Chiefs

'People don't realize how hurt he was': Patrick Mahomes battles through injury to put Chiefs in SB

'People don't realize how hurt he was': Patrick Mahomes battles through injury to put Chiefs in SB KANSAS CITY, Mo. —  Patrick Mahomes made a lot of plays Sunday night that helped boost the Kansas City Chiefs into Super Bowl LVII, but the one they'll be talking about the ...

View more: 'People don't realize how hurt he was': Patrick Mahomes battles through injury to put Chiefs in SB

Israel's plastic tax repeal signals climate policy shift

Israel's plastic tax repeal signals climate policy shift Israel's new government is moving quickly to repeal a tax on single-use plastic goods like cups, plates and cutlery JERUSALEM — On Idit Silman’s first day as Israel’s new environmental protection minister, she handed out soft drinks in disposable plastic cups to ...

View more: Israel's plastic tax repeal signals climate policy shift

Original Wednesday Addams Lisa Loring Taken Off Life Support, Dies at 64

ABC Photo Archives/Disney General Entertainment Content via Getty Images Lisa Loring, the original Wednesday Addams who played the spooky scion in the 1960s sitcom The Addams Family, has died at the age of 64. The news of Lisa Loring’s death was announced by friends on social media, who said ...

View more: Original Wednesday Addams Lisa Loring Taken Off Life Support, Dies at 64

Europe's Crackdown on Big Tech Omitted TikTok — But Now That's Set to Change

Super Bowl halftime show: Rihanna performance details, date, time, location

Patrick Mahomes throws some shade at Joe Burrow in postgame interview

Bengals' Germaine Pratt Has NSFW Outburst Over Joseph Ossai's Costly Penalty

After less than half a year, Intel quietly kills RISC-V dev environment

Despite An Oscar Nom, James Martin Is Returning To His Starbucks Job

Chiefs HC Andy Reid provides injury update after AFC Championship Game win

The 'Inflation Reduction Act' is on its way to impoverishing the West

SUZANNE DOWNING: Biden’s Crude Oil Supply Raid Has Plunged America Into Crisis

Chiefs HC Andy Reid comments on facing his old team in the Super Bowl

Pregnant Woman Ejected From Car As ‘Drunk’ Boyfriend Crashes At 100 MPH; Car Splits In 3 & Man Is Charged With Manslaughter

Tras noquear de forma espectacular en Inglewood, Alexis Rocha pide a Terence Crawford

OTHER NEWS