Nationwide goes DOWN: Banking app crashes for thousands of users

• Nationwide users were unable to access mobile banking or do funds transfers 
• It follows a five-hour Sky outage that left hundreds unable to use the internet

It’s one of Britain’s most popular banking services, but the Nationwide app suffered technical issues today that left people unable to access funds.

According to Down Detector, more than 2,000 customers across the country were affected by an outage at around 12pm BST on Friday.

Of those who reported problems, 69 per cent said they were having issues with mobile banking.

Meanwhile, 22 per cent said they couldn’t access account balances and 9 per cent said they couldn’t make funds transfers.

It comes not long after a five-hour Sky outage that left hundreds unable to use the internet.

It’s one of Britain’s most popular banks, but it appears that the Nationwide app has gone down on Friday

According to Down Detector, more than 2,000 customers across the country were affected by an outage at around 12pm BST today

READ MORE Sky suffers a five-hour outage that leaves customers without internet

Down Detector gets network status updates from various sources including social media and reports submitted to its website.

According to the site, there was a peak of 2,159 reports just before midday and another peak of 1,146 reports at around 10:30am on Friday.

Nationwide apologised for the outage, which it said lasted two hours before being fixed.

Several Nationwide users took to X to share their frustration.

One posted: ‘Any one else having problems with accessing Nationwide online banking?’

Someone replied: ‘Yup! Can’t access any accounts!’, while another said ‘Thought it was just me’.

Yet another posted: ‘What is going on @AskNationwide would love to be able to get to my money but you can’t even load my accounts.’

One customer said all her accounts on the Nationwide banking app were unable to load.

‘I need to be able to access to be able to pay bills manually – what’s happening??’

Several frustrated took to X to discuss the outage. One posted: ‘Any one else having problems with accessing Nationwide online banking? #nationwide’

‘Customer service fail’: One user posted ‘What is going on @AskNationwide would love to be able to get to my money but you can’t even load my accounts’

Someone replied: ‘having the same problem, it came back up for a minute and then went back to unable to load @AskNationwide sort it please.’

In response to user queries, the official Nationwide account replied: ‘Sorry, some account information may not be displaying online at the moment.

‘We’re working to get things back to normal as quickly as we can.’

The Nationwide account also told another customer that ‘payments to and from your account are delayed at the moment’.

It added: ‘If you’ve sent money already, or are waiting for money to arrive, you don’t need to do anything, it’s in a queue and will arrive as soon as possible.’

In response to user queries, the official Nationwide account replied: ‘Sorry, some account information may not be displaying online at the moment

At about 2pm, a Nationwide spokesperson told MailOnline: ‘Unfortunately, there was a delay impacting Faster Payments going to and from Nationwide accounts earlier today.

‘These are now being processed and customers will not need to send the payment again.

‘Direct Debits and standing orders were working normally throughout and customers could continue to make card payments and withdraw cash at ATMs.

‘For a short period of time, some customers were unable to view some account information via the Internet Bank or Banking App – this has also been resolved.

‘We are very sorry for any inconvenience caused.’

What to do during an online banking and app outage 

Consumer rights advocate Which? has compiled the steps to follow when your can’t access your online banking service or app.

Such an issue usually results from an IT glitch or a maintenance update.

– If you’re experiencing online banking or mobile app problems today, see if you can contact your bank to get things resolved.

– If you can, go to your local bank branch – especially if you urgently need to access your money.

– If you don’t have a local bank branch nearby or transport to get to it, try and call your bank and ask for its guidance on what to do.

– If the bank’s phone services are also down or phone lines are busy, try contacting your bank on social media to ask what to do – but don’t ever share your account details over social media.

– For any reason if you suffered a financial loss because you weren’t able to access your funds, you may be entitled to compensation.

Source: Which?

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