Air India expands customer service reach with new contact centres at Noida, Bengaluru, Mumbai, Cairo and Kuala Lumpur – Full strategy here

Recently, Air India introduced a dedicated premium desk catering to its frequent flyer members and guests traveling in business and first-class cabins. (Image: Twitter)

Air India has expanded its customer service by operationalizing five new contact centres, including the ones in Cairo and Kuala Lumpur. Inclusion of foreign cities is aimed at assisting the airline’s global clientele. The Tata Group-owned airline has collaborated with Concentrix, a California-based customer engagement firm, to oversee premium services from centres located in Mumbai, Cairo, and Kuala Lumpur. Additionally, Air India has partnered with iEnergizer to manage contact centres in Noida and Bengaluru, focusing primarily on domestic inquiries.

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Enhanced Services for Air India Premium Flyers

Recently, Air India introduced a dedicated premium desk catering to its frequent flyer members and guests traveling in business and first-class cabins.

This initiative aims to elevate the customer experience and provide specialized assistance to premium clientele.

Comprehensive Customer Support Strategy for Air India passengers

In its endeavor to enhance customer service, Air India has implemented a comprehensive back-office insourcing strategy to handle emails, social media interactions, and chat support internally.

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The airline ensures prompt resolution of customer queries and escalations through a 24/7 grievance management desk, offering round-the-clock support to its valued customers.

(With PTI Inputs)