Franklin Park residents angered by soaring water bills after meter replacements

Village officials are urging residents to get meters replaced so that charges can be accurately applied

Franklin Park residents angered by soaring water bills after meter replacements

Residents in suburban Franklin Park are demanding answers after water bills across the community soared during a transition to new water meters.

Angela Hantosh was one of dozens of residents who attended a board meeting Monday, demanding answers after she received a water bill for $2,500.

After paying that bill, Hantosh’s water bills have been clocking in at nearly three times what she says she used to pay.

“We usually never paid more than $70 a month, and now we’re over $200,” she said. “I was like ‘how are we going to pay this?’”

Her water meter was replaced in April, and that’s when she got the shocking bill.

“They threatened to put a lien on the house, so I just paid it,” she said.

According to officials, residents have been receiving actual or estimated meter readings based on whether they’ve had new meters installed, or existing ones repaired.

When a new meter is installed or an existing one repaired, it calculates usage back to the date when it began estimating, according to officials, and that has led to some unusually high bills. The village has reimbursed nearly $27,000 to date, according to officials.

During a recent run of replacing or repairing meters, more than 2,600 meters have been impacted, with more than 300 still needing work done.

“These are charges you did not plan on, or budget for, and it may seem like it is coming out of nowhere,” Mayor Barrett Pedersen said in a statement. “Please be assured that the village will continue to work with every individual to rectify the situation.”

The mayor said that payments plans, waiving late fees and penalties, and reduction of charges have all been used in response to complaints about the bills.

Jennifer Correa, a lifelong resident of the community, said she’s disappointed with what she calls a lack of transparency about the changes.

“It was $400 every month on average, and now it’s gone up to $980,” she said. “I have three jobs. I’m a single mother of three children, and so this is really rough.”

Officials say that more than 200 residents have not responded to calls and letters seeking to schedule a replacement or repair of their meters.

“Unfortunately, some residents may not have understood that by delaying this request, they were still incurring costs for water and sewage based on their actual usage,” Utilities Commissioner Joe Thomas said. “That amount is recorded in the meter had, and the costs are cumulative.”

Officials are urging residents to reach out to the water department if replacements are still needed.

OTHER NEWS

26 minutes ago

Exposed: The nefarious French taxi drivers scamming British tourists out of thousands of pounds - and how to spot them

26 minutes ago

Rogue ACA insurance agents could face criminal charges under a proposed law

30 minutes ago

Joe Biden explains his reasons for quitting presidential race

30 minutes ago

July 2024 SASSA SRD payments start TODAY

30 minutes ago

Shein set to open a pop-up store in Johannesburg

30 minutes ago

Mayor Brink ready to fight off motion to oust him

30 minutes ago

Messi-less MLS falls 4-1 to Mexican league in All-Star Game

36 minutes ago

Calls for Joburg mayor to resign intensify

36 minutes ago

'Personal ambition' must give way to 'younger voices'

36 minutes ago

Alleging raw deal in Budget, Telangana resolves to boycott Niti Aayog meeting

37 minutes ago

Universal Music Posts $3.2 Billion Revenue in Second Quarter, Publishing up 10% as Streaming Revenue Dips

37 minutes ago

Djarindjin community in WA's Kimberley formally recognised by state government

37 minutes ago

Liverpool in the US: what to watch out for on three-game pre-season tour

37 minutes ago

How pilot survived Nepal plane crash that killed everyone else onboard

37 minutes ago

Namibia intends to give the West a taste of its own visa-medicine

37 minutes ago

1 Dividend-Growth Stock to Buy and Hold for the Next 15 Years

37 minutes ago

Eamonn Holmes uses anti-gravity treadmill to help his crippling mobility issues

37 minutes ago

Gautrain strike: Numsa and BOC sign a 6.8 percent wage deal

37 minutes ago

Madeline Holtznagel shows off her lavish sense of style as she drips in almost $3,000 worth of Chanel while stepping out for lunch down Bondi

37 minutes ago

TikTok's 'almond daughter' trend leaves viewers divided as Gen Z women boast of their tiny meals and hardcore workouts - as some fear it's fuelling eating disorders

44 minutes ago

Takeaways from an investigation into deaths of over 50 Ukrainian POWs in a barracks 2 years ago

44 minutes ago

Karol G delivers emotional speech at conclusion of historic world tour

44 minutes ago

Amanda Abbington says she received rape and death threats to her family after leaving Strictly

44 minutes ago

World Aquatics Championships in Singapore will be ‘cost-effective’, say organisers

44 minutes ago

Actress Fann Wong celebrates husband Christopher Lee’s 53rd birthday with kelong cake

44 minutes ago

South Africa lose fast bowler Coetzee for test series in West Indies

44 minutes ago

Russellville aluminum company plans $60M expansion

44 minutes ago

Top Dodgers prospect Kyle Hurt to undergo Tommy John surgery

44 minutes ago

A novel thermal insulation material for ultra-high temperature applications: Hierarchical porous high-entropy ceramics

44 minutes ago

Democratic convention planners are working to pull off a dramatic Biden-Harris role reversal

44 minutes ago

Irvin Khoza ‘grateful’ as PSL gets new sponsor

44 minutes ago

Falcons announce multiple transactions as training camp begins

44 minutes ago

Chaos at Olympics football match as VAR rules out Argentina goal two hours after game suspended

44 minutes ago

Chelsea 2-2 Wrexham: Blues held in pre-season friendly as Enzo Maresca debut reveals first major issue

44 minutes ago

Nottingham A&E staff may have mistaken dying woman for homeless person, inquest told

44 minutes ago

Traditional leaders in South Africa receive miserly PAY rise

44 minutes ago

Chelsea and Wrexham draw action-packed pre-season friendly in California

44 minutes ago

New mayor sweeps clean following R50bn loss

44 minutes ago

Samsung blocks Galaxy users from popular Android feature - full list of phones affected

44 minutes ago

Santorini locals urged to stay home amid tourist surge